Ride&Go Baby protects your personal integrity and ensures that your personal data is protected when you use our services. Our privacy and personal data protection policy below (“Privacy and personal data protection policy”) details how Ride&Go Baby , with registration number: 556093-6196 (“Ride&Go Baby /us”), uses, processes and protects your personal data. We apply this Privacy and Personal Data Protection Policy whenever Ride&Go Baby provides products and services in combination with a purchase, request for services or any other contact you have with Ride&Go Baby . When you make a purchase or provide us with your personal data through our website and accept the policy, you are giving your consent for us to handle your personal data in accordance with this privacy and personal data protection policy.
Our privacy and personal data protection policy applies even to users who choose to register for our marketing services (“Subscriber”).
Ride&Go Baby S.L is responsible for the processing of your personal data.
Postal address: Ride&Go Baby , Calle Minerva 169, 28032 Madrid (Spain)
Ride&Go Baby processes all personal data in a lawful, transparent and appropriate manner, in accordance with the following regulations: General Data Protection Regulation (EU) 2016/679 of 27 April 2016 (“GDPR”).
When we refer to personal data we mean all information that directly or indirectly identifies a natural person. Some examples of personal data are: name, address, telephone number or e-mail.
The processing of personal data includes the management of such data, such as collection, analysis, recording and storage.
The personal data processor is responsible, alone or in conjunction with others, for deciding on the use of personal data and how it is handled. He or she is also primarily responsible for ensuring compliance with the general data protection regulations.
Ride&Go Baby collects, stores and processes your personal data to manage the entire purchasing process when, for example:
you visit the Ride&Go Baby site,
You make a purchase on the Ride&Go Baby website,
you use the Ride&Go Baby customer service or you somehow get in touch with Ride&Go Baby .
We collect and process your personal data mainly for the purposes of purchase contracts, management of services and offers, but also for any subsequent guarantees in the area of customer service, technical administration, marketing and to prevent crime and fraud, among other aspects.
If you are a subscriber to our services, Ride&Go Baby will process personal data such as:
the products you have purchased,
the offers that interested you when you read a newsletter or click on a link,
If you are a customer, Ride&Go Baby will collect the following personal data:
– Name and ID card number
– Phone number
– Email address
– Customer number
– IP address
– Information about your use of the Ride&Go Baby site
– Data on purchases made
If you are a subscriber, Ride&Go Baby will collect the following personal data:
Name and ID card number
Information about your use of the Ride&Go Baby site
Information on products and offers of interest, interaction with our newsletter and participation in events
If you use the Ride&Go Baby site without registering or sharing your personal information, Ride&Go Baby collects only the personal data it receives from your browser. Below, you will be able to see the information Ride&Go Baby collects so that you can access our site. This information is necessary for us to guarantee the style of our site and for you to be able to view it:
If you are a customer, Ride&Go Baby processes your personal data for the main purpose of
– To fulfil our legal obligations to the customer, for example, in relation to a purchase or a billing or to provide our customer service.
– To fulfil our delivery obligation and our warranty commitment.
– Provide customer service and manage the customer relationship when, for example, we answer questions and rectify inaccurate data.
– Manage customer relations and our services.
– Assessing what forms of payment we can offer you through, for example, credit assessments.
– Improve and develop products, services and functions.
– Conduct market research to provide better offers and services.
– Perform risk management and avoid fraud.
– Avoiding the use or misuse of our services.
– Comply with our obligations, for example, when we hold contests.
– Comply with current legislation.
– Administer and manage your personal account.
– Send our newsletter.
– Contact you about orders and products or marketing campaigns.
– Show you banner advertising and advertising on third party sites.
If you are a subscriber, in addition to the above, Ride&Go Baby processes your personal data for the purpose of
– Improving your experience as a subscriber and offering you the possibility of completing your details automatically, saving your favourite products, providing you with different forms of payment and faster processing of your requests and complaints.
– Enabling a fluid communication by email, post, telephone or SMS/MMS message.
Ride&Go Baby may even use the personal data we store to carry out statistics, market research, market and customer analysis, post-sales monitoring and the development of systems and methods for the purchase of products and services.
Ride&Go Baby may use your personal data to create a profile. We analyse information about your interaction on our site, your interest in our products, services and offers, details of your purchases, the newsletters that have caught your attention, your participation in one of our events and the content of your account. This information allows us to offer you discounts and invite you to events of your interest.
You have the right to revoke your consent at any time. To do so, please write to the following email address: firstname.lastname@example.org We will stop processing automated profiles with the personal data you have provided once we have received your written request.
The collection and processing of personal data has a legal basis. Your personal data may be processed in order to reach an agreement with you as a customer, for example to make a purchase or to fulfil an obligation.
We need your authorization to use your personal data. Your personal data can only be used with your free, specific, informed and unambiguous consent, so that it has a legal basis. We need your consent in order to be able to administer data and store information about your purchase(s). On our website we store the specific interest you show in our offers and products, as well as your interaction with Ride&Go Baby in order to continue to provide you with personalised offers.
Your personal data may also be managed based on what we call “weighting of interests”. This is, for example, a customer segmentation. Ride&Go Baby never handles confidential personal data with the help of a weighting of interests and does not carry out any automated management without your consent.
In some cases Ride&Go Baby is legally obliged to manage personal data, for example, to comply with accounting or tax law requirements. The management of these data is carried out in accordance with legal requirements.
You have the right to revoke your consent at any time. To do so, you must write to the e-mail address email@example.com. We will stop processing your personal data in this way when we have received your written request.
Ride&Go Baby stores your personal data for as long as is necessary to fulfil the purpose of such storage. We may store your personal data even longer if necessary and in compliance with legal requirements or to protect the legitimate interests of Ride&Go Baby .
As a subscriber, we will only store your personal data for as long as we have your consent.
Ride&Go Baby may disclose your personal data to another company belonging to the same Ride&Go Baby group and business partners in order to fulfil our commitments and purposes as detailed above.
The data we share with third parties is used only to manage the services listed above and these include, for example, reputable agents to deliver goods, advertising agencies in charge of our marketing and credit information agencies and debt collection agencies that perform credit strength, identity and credit checks.
We will never share your personal data with third parties that are not part of the same Ride&Go Baby group or are our business partners for the purpose of marketing. Nor will we sell them without your consent. If necessary to comply with legislation or if required by authorities, Ride&Go Baby may share your personal data to protect the legitimate interests of Ride&Go Baby or to detect, prevent and report fraud and other technical and security issues.
Ride&Go Baby is committed at all times to storing only the personal data of users within the EU/EEA. Data may be transferred and processed outside the EU/EEA (a third country). In the event of such a transfer, it would be carried out in accordance with current legislation and those registered whose data are transferred would be informed accordingly.
We have taken technical and organisational measures to protect your data against loss, manipulation or unauthorised access. We continuously adapt our security measures to technical progress and development. To make card purchases as secure as possible, we transfer all information in an encrypted manner via a secure connection that prevents third parties from reading your personal data. We reserve the right to carry out an identity check on card payments.
Ride&Go Baby may allow third parties to use your personal data for marketing purposes to advertise our products and services, but we will never authorise the use of your personal data for their own advertising.
Ride&Go Baby undertakes to report any incidents relating to your personal data to the competent control authority in Spain, immediately and within a maximum of 72 hours. If you do not do so within this period, Ride&Go Baby is obliged to declare the reason why this has not been possible, and must provide information progressively and without undue delay.
If you are the victim of an incident involving your personal data, Ride&Go Baby undertakes to inform you as soon as possible and to take the necessary precautionary measures.
Ride&Go Baby shall, at your request or on its own initiative, correct, delete, complete or make anonymous your personal data if it is determined to be inaccurate, incomplete or false.
As a registered user you have the right to sue:
Access to your personal data. You have the right to receive a copy of your registration or the personal data to which Ride&Go Baby has access. At any time and once a year you can make use of this right free of charge by sending a written request, duly signed. This record must contain information about the personal data we have on file about you, the purpose of this data and who has or will have access to it. It must also contain information about the source of such personal data, if you have not provided it yourself, especially in the event that the data is used to make automated decisions (including the creation of profiles) and the expected period for which Ride&Go Baby will store it or the criteria used to establish this period of time. You are also entitled to receive information about the rights detailed below.
To correct your personal data. Ride&Go Baby will immediately correct any inaccurate or incomplete data it stores about you, if you so request.
Delete your personal data. You have the right to request that we delete personal data that no longer serves the purpose for which it was collected. Personal data may not be deleted if there is a legal requirement to store it or if there are other legitimate reasons for storing it, such as for outstanding invoices. We will no longer store such data for any purpose other than to comply with current legislation.
Limit the management of your personal data. You have the right to demand that your personal data is only managed for certain specific purposes. You may, among other things, request to limit their management if you consider your data to be inaccurate and you have asked for them to be corrected as we have explained above. The processing of the data will be limited while we investigate the accuracy of the data.
In the event that Ride&Go Baby has shared your personal data with third parties, we will inform you about the correction or deletion of the data, and about the limits of its processing.
If Ride&Go Baby is the party that has stored your personal data, you have a right to the portability of the data. This means that, in certain cases, you may obtain and transfer your data in a structured, public domain and machine-readable format to another data controller.
If Ride&Go Baby processes your personal data with the help of a weighting of interests, you have the right to object. We will continue to process your data in the same way if there is a legitimate interest that is more important than your interests. Ride&Go Baby has the burden of proof if this reason prevails.
You have the right to revoke your consent to the use of your personal data for direct marketing at any time. Ride&Go Baby will not process your personal data for the purpose of direct marketing if you object. We will cease to do so as soon as we have received your written notification at the following address: hola@ rideandgobaby.com . If you have consented to us storing and using your personal data for marketing purposes, you may revoke your consent at any time. You can limit your revocation to only a part of the processing, e.g. direct marketing.
If you are registered, you have the right to complain about the processing of your personal data to the competent supervisory authority in Spain.
You can send us an email to: hola@ rideandgobaby.com or write to our customer service at the following address: Ride&Go Baby , Calle Minerva 169, 28032 Madrid (Spain). We will reply as soon as possible and at the latest within one month. If Ride&Go Baby does not consider giving you an answer within this period, it must inform you of the reason why it has not been able to do so.
You do not need to accept cookies to visit our site. However, we would like to remind you that our website and our service will have limited functionality if you do not accept them.
What are cookies?
Cookies are small text files that are stored on your computer. They store certain settings and data for the exchange of information with our system through your browser. In theory there are two types of cookies: session cookies that are deleted when you close your browser, and permanent/temporary cookies that are stored on your computer for a longer or unlimited period. These cookies enable us to design our website and our offers to suit you, and also make your interaction with the site easier. For example, some of your searches are saved so that you do not have to repeat them.
What cookies does Ride&Go Baby use?
What data do these cookies save?
Only pseudonymised data is stored in the cookies used by Ride&Go Baby. They are given an identification number when they are activated. Your personal data cannot be linked to this identification number. Your name, IP address and other data that may allow you to be identified as a natural person with this cookie are not stored in it. The cookie technique only provides us with pseudonymous information such as the pages you have visited, the products you have been interested in, etc.
What does onsite targeting mean?
The cookie technique allows Ride&Go Baby to receive data from the site in order to optimise our advertising and offers on the Internet. This data is not used to identify you personally, but rather to make a fully pseudonymised evaluation of your behaviour on the site. With this technique, we are able to personalise the site and offer you advertising and/or offers and services that are specially adapted to you. The content is based on the information collected in combination with the analysis of your clicks (e.g. fully customised advertising based on your specific visits to the baby carrier site). Our goal is to make our digital services as attractive as possible for you and to present you with advertising based on your specific interests.
Does Ride&Go Baby use third party cookies?
Ride&Go Baby has a number of advertising partners that help make our offers on the Internet and on our site more interesting to you. That is why we also store third party (other companies) cookies on your hard drive when you visit us. These are permanent/temporary cookies that disappear when the period of time for which they were set ends. These permanent or even temporary cookies (lasting from 14 days to 10 years) are stored on your hard drive and are automatically deleted when the set period of time expires. Even the cookies of our business partners are pseudonymised and usually contain completely anonymous data. These are, for example, data about the products you have visited, purchased, searched for, etc. In this context, many of our advertising partners also store information about the pages you have visited and the products that are of interest to you. The aim is to be able to show you the best advertising based on your specific interests.
The Ride&Go Baby website uses a technique called retargeting in order to make our site even more interesting for you. Through this technique we attract internet users who have shown interest in our online shop and our products with advertising placed on our partners’ websites. We consider that it is more interesting for the user to receive personalised advertising adapted to his interests than conventional advertising that has no personal connection. This is possible thanks to the cookie technique and the analysis of user behaviour. This type of advertising is completely pseudonymised. When you visit our site, cookies store and use data about your behaviour. In addition, your data is stored in the cookies even after the end of the browser session and can, for example, be reused later when you visit us again.
How can I block cookies?
In general, you can see how to block cookies in the “help” function of your browser menu and delete existing cookies.
In order to continuously improve and optimise our offers, we use what is called “tracking technology”. For this purpose, we use Google Analytics.
The IP address that is transferred from your browser via Google Analytics is not linked to any other data held by Google.
You can block cookies by making changes to your browser. However, you may not be able to use all the functions of our website. You have the option of preventing Google from accessing and using the data about your behaviour on the website (and your IP address) obtained by means of a cookie. To do this, download the plug-in from this link: http://tools.google.com/dlpage/gaoptout?hl=en and install it on your browser.
The Ride&Go Baby site uses Google Analytics with the function “_ anonymizeIp()”; the IP addresses are managed in a forwarded manner, which prevents the IP address from being linked to your physical person. Therefore, it is impossible to relate the data that is stored to a natural person and the personal data is immediately deleted.
Ride&Go Baby uses Google Analytics to analyse your behaviour on our site and to be able to improve it. We use the statistics that we store on the site to be able to improve our products and make them more interesting for you as a user. In the exceptional cases where personal data is transferred directly to the United States, we want to make it clear to you that Google is part of and respects the framework of the EU-US Privacy Shield legislation. Privacy Shield legislation, which you will find below: https://www.privacyshield.gov/EU-US-Framework. The legal basis for the lawfulness of Google Analytics processing is article 6 (1) of the GDPR.
The site also uses Google Analytics to track your navigation between different devices by means of a user ID that you can disable at this link: https://tools.google.com/dlpage/gaoptout.
When you validate the link, an opt-out cookie is stored on your computer where it will remain for 5 years. Please note that this cookie will disappear if you delete all cookies from your computer. This means that you will need to save a new opt-out cookie if you do not wish to consent to the anonymous storage of your data in the future. One opt-out cookie is stored per browser and per computer. If you wish to visit our website at home and on your computer or with different browsers, you must activate this opt-out cookie on each browser and computer respectively.
Retargeting and storage of data by third parties for banner advertising
Within the framework of retargeting and banner ads, Ride&Go Baby uses services provided by third parties that store cookies on our site. These are as follows:
– Google Doubleclick, Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA;
Ride&Go Baby currently uses plug-ins with double-click solutions on Facebook and Instagram social media. This means that, in theory, no personal data will be transferred to these service providers at the beginning of your visit to the Ride&Go Baby site. You will recognise them by the brand on the first letters of the provider or by their logo. Ride&Go Baby gives you the opportunity to communicate directly with them by means of an icon on our site. The service provider will only receive information that you have opened a similar page if you click on the delimited field to activate the plug-in. The data indicated in section 5, entitled: “The personal data we collect and process” of this privacy and personal data protection policy is also transferred. As for Facebook, your IP address is anonymised directly after it is reloaded, according to them. When a plug-in is activated, your personal data is transferred to the company that manages the plug-in and is processed there (in the USA in cases where the company is domiciled there). The service provider reloads data via cookies, so we recommend that you delete all cookies before clicking on the grey window above your browser’s security settings.
Ride&Go Baby has no possibility of influencing the data that the service providers recharge or the way in which they do so. Nor can we obtain general information about the collection of data, its purpose or the time it will be stored. Nor do we know when or how the service provider deletes the data.
Service providers store data they collect about you through your user profile and use it for marketing, market research on their sites. This evaluation is carried out (even for users who do not log in) to manage demand-based marketing and to inform other users on the social network about your activity on our site. You have the right to cancel the creation of such a user profile by contacting each service provider. Through the use of plug-ins Ride&Go Baby offers you the possibility to interact with social networks and other users to improve our media presence and make our site more interesting for users. The legal basis for the management of the plug-ins can be found in section 6 (1) of this GDPR.
The data is transferred regardless of whether or not you have a user profile with our service providers or are logged in with them. If you are logged in to one of these social networks, your data will be collected through direct contact with the user profile. If you click the activate button and, for example, a link is created to a page, the information is also stored in your user account and communicated to your contacts. We recommend that you log out of your social networks after using them, especially before clicking the activate button if you want to avoid contact with your user profile at the service provider.
You can find more information about the purpose, the data that is managed and the processing of the data by service providers in their data protection declaration. You can find more information about the service providers below. You can also find more information about your rights under “configuration”. You can also change how you want to protect your personal data.
Addresses of the various service providers and their data protection information
Facebook Irland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, (Ireland); https://www.facebook.com/policy.php; more information on data protection: https://www.facebook.com/help/186325668085084 and https://www.facebook.com/out/privacy/ Facebook is committed to complying with the EU-US Privacy Shield legislation. https://www.privacyshield.gov/EU-US-Framework.
Instagram, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; https://help.instagram.com/519522125107875?helpref=page_content.
Ride&Go Baby reserves the right to make changes to this privacy and data protection policy at any time. If we do make changes to it, we will inform you within a reasonable period of time. You are entitled to cancel your contract with Ride&Go Baby at any time if you do not agree with the changes made and before they come into effect. All you need to do is contact Ride&Go Baby .
We ensure the security of our customers’ personal data. Please do not hesitate to contact us if you have any doubts or questions about Ride&Go Baby’s treatment of your data, about this policy in particular or if you would like to have access to a copy of our register.
This is our contact information:
Postal address: Ride&Go Baby ,
Calle Minerva 169, 28032 Madrid, Spain