You have the right to return your order within 30 days of receiving it.
You can return some items or your entire order if you are not satisfied. But please note that the item(s) being returned must be in the original packaging and sent back in a resalable condition.
It is you as the customer who will have to pay the return shipping costs in case you want to return your order. Please also note that you have a financial responsibility to ensure that the shipment reaches us.
Fill in the return document that you can download from the following link. Place the information together with the item in its original packaging in a sturdy package.
Indicate the following address on the package:
Ride&Go Baby S.L.
28032 Madrid (Spain)
Make sure our address is visible on the package.
Put the correct postage on it and hand it over to a courier service office. Remember to keep the shipping receipt until we have registered your return.
When we have received your return we will inform you by email.
We will give you a refund no later than 14 days after we receive the item(s). The money will be refunded to the same account from which the purchase was made as we do not have the possibility of returning the money to another account.
You can get in touch with our customer service and we will help you with your return: